Help Centre

Yes, you can reset your password.

If you need to reset your password, click here. Type your email address into the box provided and click ‘Reset password’. You will then be sent an email containing a link which will allow you to change your password.

First, please check your junk folder. If the email is not in your junk folder and you still haven’t received a ‘reset password’ email after two minutes, please reach out to our customer services via this form.

If you would like to change your email address our customer services team will be able to do this for you. Contact our customer services team via this form.

If you are still not receiving emails from Central Banking this can be down to the security settings at your organisation. To fix this, the IT department at your organisation will need to add Central Banking to your whitelist. All the details needed for Central Banking to be whitelisted can be found here.

In the vast majority of cases you will have no problem registering for a trial.

However, if you have previously taken a trial then we do not provide multiple trials. We require a legitimate work email address rather than ‘free’ email accounts such as Hotmail, Gmail etc. We also reserve the right to block access both at the start, or throughout the trial period if we deem it necessary.

Please note that you cannot take out another Central Banking trial once your seven day period is over.

Trials are complimentary, allowing you to assess the value of our content before you commit to a full subscription.

A Central Banking trial allows access to all content apart from the Central Bank Directory. You cannot print articles whilst taking a Central Banking trial.

A Central Banking trial lasts seven days from when you click on the activation link.

You cannot take another Central Banking trial once your initial seven day period is over.  

For a Central Banking trial, you’ll be sent an email with an activation link as soon as you have completed the registration form. This link is valid for 48 hours – as soon as you click on it you’ll be able to access the content you’ve signed up for.

Once you have completed the trial registration form you will be sent an email containing an activation link. Click on the link to set your password and start your seven day trial.

Please check your junk folder and make sure you have entered your email correctly. If you still haven’t received an activation email after 30 minutes, please reach out to our customer services via this form.

If this takes longer than 24 hours we will reset the length of your trial so you still have seven days to access Central Banking.

Once your trial ends you will not be enrolled into a subscription but you won’t be able to take another trial. We may contact you to discuss your recent evaluation of Central Banking.

Central Banking offers two different packages that cater for different user needs: 

Central Banking Institute – Membership service exclusive to central banks, includes access to Central Banking Insight, Benchmarking and Training. 

Central Banking Standard – Subscription package to Central Banking Insight, includes the latest news,  Directory and the Journal. 

For more information on our packages, click here.

Our packages are priced based upon users needs. For more information please contact our customer services team via this form.

Both Standard subscriptions and Central Banking Institute memberships last 12 months from the order date.

To upgrade your subscription contact our customer services team via this form. Your account manager will be in touch to discuss your options.

You can pay for your subscription by credit card (Visa, MasterCard, American Express). You will receive immediate access using credit card payments.

You can request an invoice be sent to your company by contacting our customer services team via this form.

We also accept BACS transfer – contact our customer services team via this form for more details.

Online access will only be granted upon receipt of payment. Please note that your subscription (both print and online) will not commence until full payment has been received.

We offer group trials to organisations looking for a corporate subscription. Group trials are subject to approval as we need to evaluate your needs and requirements.

There isn’t a set price for a corporate subscription. We take many things into consideration so that we can ensure you receive the most out of your subscription – this includes the content you wish to access, how many users and your delivery preferences. 

Yes, it can – there’s no limit to how many of your offices can be incorporated into an agreement.

All we need to know is which offices you want to include, and who the users are within them.

First you must send an enquiry so we can create a tailored subscription that suits the needs of your organisation. To do so you can fill an enquiry form here.

No, a corporate subscription can consist of as many users as you like. We have small contracts with companies for three users, whilst others have agreed worldwide access for all their employees.

To find out if your company has a corporate subscription please fill in the form here, or contact us on the following:

UK & Europe: +44 20 7316 9118

Americas: +1 646 584 2190

Asia & ROW: +852 3411 4716

To select your choice of email newsletters, visit Central Banking newsletters.

Fill in your details, tick the boxes of the email newsletters you wish to receive, and at the bottom of the page click on ‘Sign up’.

To unsubscribe from newsletters simply click on the unsubscribe link that is at the bottom of the newsletter you no longer wish to receive.

You can also do this in the my account section.

To edit which newsletters you receive, visit ‘My account’ on the top-right corner of the page. Then simply click on the ‘Newsletters’ tab and you will be able to edit your preferences.

Relevant ‘Follow tags’ appear on the left hand side of all Central Banking articles. Simply click on a tag and it’ll automatically be added to your list of ‘Follow Topics’. You can also see the full list of topics at centralbanking.com/following.

You can choose the frequency at which you would like to receive alerts on your chosen Follow Topics by clicking here and then select either daily or weekly, alternatively you can deselect both options to stop receiving updates.

Yes, you can do this by deselecting your follow topics or clicking here to change how often you receive updates. Please make sure you save your preferences.

To edit which topics you follow and how often you receive them, visit ‘My account’ on the top-right corner of the page. In the ‘Follow topics’ tab, you will be able to edit your preferences.

You are able to find out which topics you are following by going onto ‘my account’ and then ‘follow topics’. Any topics you follow will appear here.

The app is available on both Android and Apple smartphones and tablets.

Open the app store and search for Central Banking. Tap on the ‘GET’ button and the app will then download and appear on the home screen of your device. Open the app, log in using your username and password and start browsing the content.

To log into the app, please use your email address and password that you use for the Central Banking website.

If you are part of a corporate subscription and do not have a personal log-in, please contact us for log-in details to be set up.

Yes, the app is free to download but you have to be a subscriber to view all the content. 

Yes, app content is available for all Central Banking subscribers and those who are taking out a Central Banking trial.

• Ensure that your device is connected to either a Wi-Fi or 3G/4G/5G network
• Check that you have enough storage space on your device
• Check that you have the latest version of the app installed (use the app store app on your device to see if there’s an update available to download)
• Ensure you have a compatible operating system installed

You’ll be able to access all the issues in the app. Every issue you download will remain on your device, building up a library of issues you can access at any time.

The first issue you receive will be the upcoming one.Our print Journal is printed every three months, this will typically be delivered on the following months:

• September 
• December
• February
• May

. However, please allow an extra week if you are receiving your print issue outside of the UK.

To order a back issue or additional copies, please contact our customer services team via this form.

If you would like to change your mailing address for your print publication, our customer services team will be able to do this for you. Contact our customer services team via this form.

Please contact customer services as soon as possible, stating the subscription number and the cover date of the issue you are missing.

Note: our period for claiming a missing Central Banking issue is within the last six months and the period for a Central Banking Journal is within the last year. This is to ensure we have the issues in stock and so we can look into the problem further. 

You can see our full list of terms & conditions here.

You can find our privacy policy here.

You can find our cookie policy here.